Can I add, change or remove items from my order after it has been submitted ?

No. Once an order is submitted it can only be amended or edited by calling customer service. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

Why does one item always remain in my shopping cart ?

Shopping cart problems usually occur from one or more of the following reasons:

1. Cookies not enabled
2. The master clock on the computer is not set correctly
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.

If all else fails, try closing all programs, restart your computer or even try from a different computer.